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Shaking Hands

Customer Relations and Needs Analysis

For next course dates:
Call +44 1480 213744 or...
email education@cedia.co.uk


Members: £179 OR book the whole school for £999

Non-members: £249 OR book the whole school for £1499

The starting point for any successful system design is an accurate brief from the client. Documentation is a key element to any job and those created before any money has changed hands are no less important. 

This course will explore dealing with customers, and the role of the designer in the initial client meetings process. Attendees will learn the needs analysis process, as well as scope documents and including the bill of materials; more commonly known as the quote. The course will provide attendees the opportunity to write up quote and design scope based upon working examples of client briefs.

Typical subjects covered include:

  • Understand the designer and the client process
  • Collate needs analysis information
  • Write up and deliver quotes and scope documents
  • Understand the customer relations interface

CEDIA Education Units (CEUs)

Attendees of this course qualify for 6 CEU points.

Next dates for this course:

For next dates and booking options call: +44 1480 213744 or email education@cedia.co.uk

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